FAQ
HOW MUCH DOES SHIPPING COST?
Standard shipping is FREE for Australian orders over $50 AUD. For orders under $50 AUD, a fee of $5 AUD applies. We also offer Express shipping within Australia for a fee of $10 AUD.
Standard International shipping is $15 AUD.
For more information on shipping, please refer to our Shipping page.
DO YOU SHIP INTERNATIONALLY?
Yes! We currently ship to NZ, Asia, USA, Canada, Mexico, Europe, UK & Ireland. If you are interested in placing an order and your country is not listed, please email us on our Contact Us page for a shipping quote.
WHEN WILL I RECEIVE MY ORDER?
For Standard shipping within Australia, please allow 3-6 Business Days and for Express shipping within Australia, please allow 1-2 Business Days to receive your parcel.
For Standard International shipping, please allow 6-10 Business Days to receive your parcel.
** Please note that these estimated delivery times are from the shipment date, not necessarily the date of the order. Your order will be processed and shipped 1-2 Business Days after you place your order.
For more information on shipping, please refer to our Shipping page.
*** Please note that there are currently delivery delays due to the impact of COVID-19 on postal networks. For more information check here.
CAN I CANCEL OR CHANGE MY ORDER?
Unfortunately, we are unable to cancel or change an order after it has been processed and shipped. Should you wish to cancel or change your order, please contact us via our Contact Us page immediately and we will try our best to accommodate your request.
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive an email with your Australia Post tracking information. You can track your parcel via the Australia Post website here
WHAT SIZE SHOULD I ORDER?
To find the perfect size, please refer to our Sizing Guide page as well as any notes that are listed in the product details. If you have a specific sizing question, please contact us via our Contact Us page and our Customer Service Team will be happy to assist.
HOW DO I RETURN MY ITEM?
To find out how you can return your item, please refer to our Returns page for details.
DO I PAY FOR POSTAGE ON RETURNS?
Yes. The cost of all return postage will be at your expense (including the postage fee to resend a new item to you), unless you are returning a faulty item.
WHAT DO I DO IF I RECEIVE A FAULTY ITEM?
We aim to send only the highest quality products to you but in the unlikely event that your item is faulty, please contact our Customer Service Team via our Contact Us page and they will help to resolve the issue as quickly as possible. Please see our Returns page for more details.
HOW DO I USE AN ONLINE CREDIT NOTE?
Once we have processed your return, an email will be sent to you with your Online Credit Note. To use this, you will need to enter your Online Credit Note code into the discount code bar on the checkout page and click ‘Apply’. If you are having issues with your code, please contact us via our Contact Us page.
HOW LONG ARE ONLINE CREDIT NOTES VALID FOR?
Bluelu Daisy Online Credit Notes do not expire!
WHAT PAYMENT METHODS DOES BLUELU DAISY ACCEPT?
We accept Visa, Mastercard, AMEX and PayPal.
HOW CAN I CONTACT YOU?
The fastest way to contact us is to email us on our Contact Us page. We check our emails regularly and will endeavour to reply to your enquiry as quickly as possible.
GARMENT CARE
Please follow the care label instructions to prolong the life of your dress as we cannot fix colour fading, lack of elasticity, pulling or any other symptoms of normal wear and tear. All Bluelu Daisy dresses can be cold machine washed or hand washed in cold water. Do not tumble dry or dry clean your dress. Line dry only and press with a cool iron.
All Bluelu Daisy are made from 100% cotton. Whilst all due care has been taken in the manufacturing of our dresses, given that they are made from a natural fibre, a small amount of shrinkage may occur.
JEWELLERY CARE
Avoid exposing jewellery to perfume, cleaning agents and water. Polish jewellery with cleaning cloth to maintain shine.